Love this att store. Great help and fast service.
I switched to t mobile just because of this store that made me hate AT&T, it's always a waiting line, and one or two people helping. Don't come here!! Unless you want to waste your time....
My associate was a male-identifying person that had been working there for a month (according to him). He tried to send me back out of the store without helping me at all saying that it wasn't his job to help me call customer service and the I made a face like I was all
Great location to buy AT&T products.
I know it's retail and working retail is tough but AT&T has to do a better job of training their reps. I visited this store and wasted 3 hours here & accomplished nothing. Well, other than being told "you've had an AT&T account for a long time. You should close this 17 year old account & open a brand new one. Forget about this old one." I guess we know how AT&T reps are paid. This person didn't want to help Me in anyway. All he kept doing was trying to come up with different reasons why I should close my perfectly good AT&T account & open a new account.
Reviews for this place all read either 1 star or 5 stars. I've been here a few times trying to set up my account and I can verify that my experiences are mercurial. Ask for Mike for a five star experience. Patient, knowledgeable and willing to help you solve your phone problem. Anything else is kind of a crapshoot.
Idk, I read a lot of online reviews of places and I know how it looks when someone just rants about what an awful experience they have. It looks like I'm the big dumb bad guy and I just go through the universe spreading hate and ill will. That's fine; you should take this however you want. Hopefully it's a relevant data point.
I give Manchildperson another 3 months holding this job at AT&T before he gets canned for one of the most unprofessional attitudes I've seen in a storefront. I know 12 year olds with more customer service skills.
When I decided I'd had enough of this manchild, I told him "we don't work well together" and it was almost closing time so instead of talking to someone else, I'll go back another day and ask for Mike. His response was to gaslight me; it was a stunning performance: He told me that he was in fact patient and that I was impatient and rude and mentioned the "four different websites" he'd been on trying to research my problem.
On my way out, manchildperson said "have a nice night; merry christmas” which was blatantly passive aggressive.
He did end out spending about a half hour clicking around and muttering things to himself the whole time nervously tapping on the desk as though he couldn't contain his own impatience and would occasionally stop to tell me there was nothing he could do and tell me how rude and impatient I am then go back to clicking, muttering and tapping.
At T is a US Electronics Store based in Malden, Massachusetts. At T is located at 329 Main St, Malden, MA 02148, USA.
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