I've been going there for a year. Would give easily a 5 star but one thing bothers me a lot. Asked the staff but they don't care. They play a HIGH PITCH HIGH VOlUME music that is very annoying. Bought some expensive special noice canceling headphones but they can't cancel high pitch music. I think music is redundant since 90% of their customers bring their own headphones.
The manager is the best, the staff is friendly and I like how they keep it clean.
Simple and clean gym. I really like the atmosphere inside and good staff.
Very limited machines, unhelpful staff, and a dim atmosphere. If you're just going to run on a treadmill with music playing this would not make a difference though
As to Planets response. The issue with your manager doesn't sound right? e-mail you and take a look? You know the issues with this manager just read the reviews. I am sure you have had mega complaints but cooperate lies at usual and denies. If you want to take a look get in your car and drive over and hang out in the bathroom for an hour.
I don't know where to begin. The manager is very snappy to most questions. The water fountains and refill station has not worked properly in two months, everyone is frustrated and complains with no resolve. They keep saying the filters are clogged and defective but just get them fixed. I am tired of the stories with no results. On a hot day the whole place stinks. On any given day the bathrooms smell like nothing I have ever smelled in my life with NO ventilation. Most people take showers in there bare feet, I wouldn't step in those showers. The four sinks are always desisting, sopping wet, covered in germs and bacteria, people do the farmers hanky quit often. Urinals have been clogged for 5 months and it takes 4-5 flushes to get rid of the yellow, so I walk up to them and they are yellow from the previous person who might have flushed it once. If I have to take a dump I would never use those disgusting toilets. I know its a cheap alternative for working out but we should be able to breath clean air, drink from a water fountain and speak to a manager who is a problem solver and is not rude. Corporate should step in. Even with all these nasty / unhealthy conditions they don't budge on letting anyone quit or get a pass to attend another planet fitness if you payed for a year up front.
There is only one think, the faucets in men restroom are so cold.
I hope they will change it soon.
Planet Fitness Malden Ma is a US Gym based in Malden, Massachusetts. Planet Fitness Malden Ma is located at 795 Eastern Ave, Malden, MA 02148, USA.
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