I have two storage units with them, and love it. I recently moved with them and can't complaint, they keep the areas clean and the administration is super friendly, and always willing to help. Plus they're the more economic in the area right now. I definitely recommend them.
The new owners are very nice, and cleaned up the property very well, and are very nice to me.
Now with the manager.this is a safe and clean place. Im highly recommended to any one
The new ownership is insanely disorganized. I went in on a Friday to rent a unit, hoping to get an early start loading it on Monday. I could clearly tell they didn't really have things under control but figured its just a storage unit and I only need it for a month. I Get there Monday and can't find the unit # I rented. Turns out it was a parking spot. A little ridiculous that they didn't know that but I was willing to take a different one. They have no system in place to check so I waited almost an hour for them to keep checking paperwork and then walk around the property to check on possible units. They don't have a map. In the end they didn't have one. Ok, I'll just take a refund of the money I was charged. They tell me it will take 3-5 days, which is pretty standard. I tell them I would like some confirmation, which is also standard. The woman at the desk needs to call her manager because she can't issue refunds. Her manager emails me a screenshot of a refund issued a year earlier to an account that wasn't mine. After more back and forth I get my correct screenshot. They don't sell locks so bring one. They don't sell boxes or packing supplies so bring those too. I went to another storage facility and it was exactly what I pictured it should be.
I have never left a negative review before because I own a business and often they are left without a second thought. Do yourself a favor and until this place gets it together, go elsewhere.
A friend of mine used to have a unit here a few years ago and there were no issues but this new company has a lot of work to do.
Thanks to GENA GREAT AND PROFESSIONAL PERSON
Prime Storage is a US Storage based in Malden, Massachusetts. Prime Storage is located at 9 Linehurst Road Malden, MA 02148, Malden, MA 02148, USA.
Please contact with Prime Storage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Prime Storage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.